Orders

How do I know my order has been placed?

Once your payment has been successfully made, we contact the seller to process your order immediately. We will send a confirmation e-mail/sms for your order on your registered email ID/mobile number. A unique Order number will also be mentioned in the communication for future reference. This order number is to be used for all correspondence about the order.

You will be notified at every stage of order processing and fulfilment through emails and SMS. In case of any issue, you're requested to call our support number, chat with us or email us. We will try and resolve your query as quickly as possible.

What should I do if I didn't receive a confirmation email?

You will receive a confirmation email from Papsaramart within two minutes of every sale or purchase. If you are not receiving these emails, please check:
1: Whether you have entered your email address correctly in your profile, and if this email address is still valid. If not, you can notify us by emailing us at info@papsaramart.com, and we'll correct your address for you.

2: If you're not receiving emails even though your email is correct, then they could be going into your Spam or Trash folders. If you still can't find our notifications in Spam, please get in touch with us at support@papsaramart.com

If I missed the delivery of my order today. What should I do?

The courier service delivering your order usually tries to deliver your order on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again. However, if you find any remarks by courier company that seem incorrect, please contact Papsaramart support either through call or email.

What are the modes of making payment for an order?
We offer different payment options to make shopping easy and fun for you.
You can make payments in the following ways:
1: Through Website: Make the payment using Credit Card, Debit Card, wallets or Net Banking. You can also opt for Cash on Delivery option Why COD and Shipping charges are charged separately?
COD fee is cash handling charges taken by courier company in case of cash on delivery orders. Whereas shipping fee is transportation charges which are charged in both COD as well as Prepaid order.
Tracking and Delivery
My tracking information is not updating. What should I do?
It is possible that your tracking information is not updating because your item missed a tracking scan. In most cases, your item is still in transit towards the destination and final delivery is unaffected. In case you feel that the product is lost, please write an email at info@papsaramart.com with your Order number and we will help you track the same.
What should I do if I cannot track my order online?
We keep you - our buyers, updated regarding the progress of the order at every stage in the following ways:
1: Once your parcel has been dispatched by the seller, an email with your parcel information is sent to you immediately.
2: You can track your order using a unique Order number and Air Waybill (AWB) number, which is the unique code of your shipment at the courier company's end. Once the order is shipped, it can be tracked using either the order number or the AWB number.
If you are still unable to track your order, please chat with us through mobile app or website and we will help you with the same.
Return and Cancellation
What is Papsaramart’s return policy?
If you are unhappy with the product you have received due to any reason, you can raise a concern to us within 3 days after receiving delivery of the product either through call, chat or email.
In what cases, items cannot be returned?
There are certain scenarios where it is difficult for us to honour a return request:
• Return request is made outside the specified time frame i.e. after 3 days of receiving the order
• Product is damaged because of having been used or the product is not in the same condition as you received it
• Specific categories like innerwear, lingerie, socks and clothing freebies, which are non-returnable due to hygiene or other issues.
• Any consumable item which has been used or installed
• Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
• Made-to-order / Personalized products / custom jewelry
• Fragile items, hygiene-related items
How do I exchange a product?
As of now, we don’t have any exchange policy for products. In case you don't like the product that was delivered, we have a return policy that allows you to return a product 3 days after the date of delivery
How to setup return through website as registered user?
To return an order through website please visit our website- Papsaramart.com via a desktop or laptop.
1: Log in to your Papsaramart account.
2: Under your purchases, you will see the order & the option to return the order.
3: You will be sent an OTP to your registered mobile number for verification.
4: Please enter OTP & proceed.
5: Select the reason for return.
6: Confirm the address for reverse pickup.
7: Add your bank details for refund and submit.
8: You will receive a confirmation email/sms that your return request has been successfully placed.
How to setup return as guest user through website?
To set up a return request, please visit our website https://Papsaramart.com/purchase/guestreturn on Papsaramart.com.
At the bottom of the page, in the menu section under for buyers, you will find the option for returns.
1: Once you click on returns, a page will pop-up.
2: Please enter the order number & email ID linked to the order.
3: You will be sent an OTP to your registered mobile number for verification.
4: Please enter the OTP & proceed
5: Select the reason for return.
6: Confirm the address for reverse pickup.
7: Add your bank details for refund and submit.
8: You will receive a confirmation email/sms that your return request has been successfully placed.
9: Reverse Pickup of Return or Self Shipment of Return is updated at last stage once you confirm return of your order.
Watch this video to know more:
Who will bear the return cost?
You as buyers don't have to bear any return cost. In the case where you have had to self-ship your return, the shipping amount till a maximum of Rs. 100 will be refunded to your bank account.
Can I raise a return request after the time period mentioned in the return policy?
We are really sorry but return request has to be raised within the return policy which is 3 days after delivery of the order.
Can a buyer cancel the transaction?
A buyer can cancel the order until the order has not been shipped. The same would appear in My Account > My Purchases.
What if a buyer cancels a prepaid order?
In case a prepaid order is cancelled, the order refund will be transferred to your bank account or Store Credits, as opted for, and it may take up to 7-10 business days for the refund to reflect in your account.
How do I report a problem with an item I have received?
We apologize for the inconvenience caused to you. If you are unhappy with the product you have received due to any reason, you can raise a concern with us within 5 working days after the delivery of the product either through call, chat and email.
How does Papsaramart protect buyers?
We want our buyers to shop with confidence. That’s why, we provide guarantees that ensure you will receive your item on time and as described.
For all Papsaramart fulfilled orders, our customers would receive the following guarantees:
1. Full refund if you don’t receive your order within the delivery time promised by the seller. Papsaramart gives utmost importance to on-time delivery and unless the buyer verifies delivery of the product, your money is not remitted to the seller.
2. Complete refund, if the item shipped to you doesn’t match the product description on Papsaramart.
3. All products can be returned to the seller as long as they are unused and in perfect condition. No questions asked! You can place a return request within 5 days of receiving delivery of your order, in case you are dissatisfied with the product you received.
What is Papsaramart's credit system?

In case you return a product, you can either opt to get a refund in your bank account, or you can opt to get Papsaramart store credits to the extent of the order value placed by you. If you choose to get Store Credits, the same will be credited to your Papsaramart account. Store Credits are valued as: 1 Store Credit = Re. 1. You can reuse your credits to make another purchase at Papsaramart.com.

How can I use my store credit points while making a purchase?
If you have store credits in your Papsaramart account, they gets automatically applied when you make a purchase on Papsaramart.
How can I use my reward points while making a purchase?
User is eligible to use a maximum of Rs. 50 of his/her total reward points for each order purchased on Papsaramart. We automatically apply this amount when you are placing your order.
My Account
What is My Account?
In 'My Account', you can:
• View all your purchases and check their current status
• Add a new address & change your existing address
• Edit your Papsaramart profile
• Check your existing reward points and credits
We regularly add new fun features for you to use and enjoy.
Is it necessary to register on Papsaramart before making a purchase?
You can place order without setting up an account on Papsaramart, you can place an order as a guest user. Please follow the below mentioned steps: 1: Select a product
2: Add it to your cart and start placing your order
3: Enter your address and process your payment, either by a prepaid mode of payment or cash on delivery
4: Once your order is placed, you will get an order confirmation email/sms
5: You will receive communication about order status and tracking as well, through email and SMS
Why do I need to complete mobile verification?
Mobile verification will let us know that you are a real person and in future, may help in the recovery of lost account, and helping keep your account on Papsaramart safe. To verify your phone number, you need to enter the code on the Confirm your Identity screen, which you will receive via text message on your registered number. If you don't receive the text message that was sent, you can request to resend verification code. Please note that we do NOT allow the following types of phone numbers to be verified: - International - Landline Number - VoIP
I forgot my username or password, how can I reset it?
If you’re not logged in and have forgotten your password, then follow these steps:
1: Go to Side Menu, click on 'Sign in'
2: On the Sign in menu, tap on "Forgot Password" and then enter your registered email ID. Click on OK.
3: You will receive a "Reset Password" email. Click on the link that you have received in email to reset your password.
4: Once you’ve reset your password, use your email address and new password to login on Papsaramart app.
Can I have more than one Papsaramart account?
As per Papsaramart's Terms, users are strictly prohibited from having more than one account. Users found to have more than one account are subject to having all of their accounts deleted without prior notice and may be partially or permanently banned from our marketplace.
Additionally, users who have had their user privileges revoked are prohibited from creating new accounts.
How do I change my address?
To change your address, follow these steps:
a. Go to My Account. Make sure that you are logged in to Papsaramart app.
b. Tap on "Address Book"
c. Here, you will find existing address. You can edit the same by tapping on "Edit" button. d. You can also add new/more addresses by clicking on (+) sign.
Others How Can I Contact The Papsaramart Team?
In case of any issues, enquiry­, or questions, you can call us at or send us an email at info@papsaramart.com. You can also chat with us through this page Why do I see multiple prices for the same product?
Similar products which are sold by different sellers have different price tags.